|
Service Programs |
|
Saves Energy. Proper maintenance improves operating efficiency of equipment. Extends Equipment Life. Regular inspections and service protects your investment. Improves Occupant Comfort. Seasonal checks and calibrations improve occupant comfort and productivity. Contact Glen Todd. Call Glen at (502) 368-8200 or email him at Glen.Todd@melcoind.com for pricing or any questions you may have. |
|
Melco offers different levels of service that can be tailored to meet your needs. SCHEDULED MAINTENANCE Specially trained technicians, engineers and mechanics are available to conduct the necessary tasks to ensure that your equipment is properly maintained. Each piece of covered equipment receives an annual inspection and thorough preventive maintenance routine as appropriate. In addition, periodic tests and adjustments are made to ensure efficient and reliable operation of other major components. Each scheduled call has a specific set of tasks of what needs to be performed and what special skills, tools or instruments are required to keep equipment operating at peak level. Maintenance intervals will be determined by our experience, manufacturers’ recommendations, usage, location and run-time intervals unless otherwise noted. A service report will be completed after each call and provided to the customer. A duplicate record will be maintained at Melco to update the history of the work performed. OPERATIONAL SUPPORT On a regularly scheduled basis, Melco will make recommendations to the owner to improve system efficiency and reliability, or reduce operational costs. SYSTEMS APPLICATION SUPPORT Melco provides recommendations to the Customer regarding potential modification of the existing operating software to increase system performance or efficiency, for added energy savings, to provide a more efficient operation, and to enhance information and facility management capabilities. SOFTWARE REVISIONS AND FIRMWARD UPGRADES Melco can provide the owner software and firmware upgrades as released by TAC/Invensys. This will enable the owner to take advantage of new system technologies and enhancements to keep the system current with new capabilities. DATABASE MAINTENANCE Annually, as a minimum, Melco will review all application software databases and verify that such databases are maintained in accordance with published recommended operating procedures. A complete backup of the most recently verified databases will be maintained. MIGRATION HARDWARE and SOFTWARE PRICING PREFERENCE In the event that the Customer desires to purchase new Graphical User Interfaces, LAN Interface Devices, and/or Area Controllers while this System Registration agreement is active, the Customer is guaranteed that it will receive a preferential discount on said equipment. REPAIR SERVICES If in the course of a service call, it is determined that a repair to the covered system or a replacement of a component within the system would be beneficial, the following repair coverage has been elected. A. Preferred Labor & Materials: The Customer will be advised of the defect. Subject to approval by an authorized agent of the customer, work will be performed on a preferred time and material basis. B. Standard Labor: All of the necessary unscheduled emergency labor to restore, repair or replace the equipment on the list of maintained equipment during Melco normal working hours is included. Any material replacement will be invoiced on a preferred pricing basis. C. Comprehensive Coverage: The labor and material components and parts necessary to restore covered equipment to normal operation are included. These replacements will be of like or current design to prevent system depreciation or obsolescence. All work will be performed during Melco normal working hours. D. 24-Hour Coverage: This coverage includes back-up emergency services for critical responses on a 7-day/week, 24-hour/day basis. |
|
421 Wabasso Ave Louisville, KY 40209 (502) 368-8200 Phone (502) 368-8206 Fax |
